1. Introduction and Acceptance
These Terms & Conditions (“Terms”) govern your enrolment in, and use of, courses, workshops, programmes, learning materials, WhatsApp groups, websites and related services offered by Nishan Academy (“Nishan Academy”, “the Academy”, “we”, “us”, “our”), a skill development institute headquartered in Kolkata, West Bengal, with branches across West Bengal.
By enrolling in a course, making a payment, or using our website or learning channels, you (“Student”, “you”) confirm that you have read, understood and agreed to these Terms and to our Returns & Refunds Policy in Part B. If you do not agree, please do not enrol.
2. Definitions
- Course: any online, offline or hybrid programme, batch, workshop or training offered by the Academy.
- Course Start Date: the date of the first scheduled class or session of the batch you are enrolled in.
- Course End Date: the date of the last scheduled class, session or assessment of your batch, as communicated by the Academy.
- Course Materials: recordings, notes, presentations, assignments, templates, resource links and other learning content shared as part of a Course.
- Learning Groups: WhatsApp groups (or similar community channels) created by the Academy for a batch or Course.
- Fees: the amount payable for a Course, as stated at the time of enrolment.
3. Eligibility
- You must be at least 18 years old to enrol on your own. Students under 18 may enrol only with the consent of a parent or legal guardian, who accepts these Terms on the student’s behalf.
- You confirm that all information you provide at enrolment is true, complete and current.
- The Academy may refuse or cancel an enrolment if information is found to be false or misleading, or if a batch is full or discontinued.
4. Enrolment and Registration
- Enrolment is confirmed only after the required Fees (or the first instalment, where instalments are offered) are received and a confirmation is sent to you by email, SMS or WhatsApp.
- Seats are limited and allotted on a first-come, first-served basis.
- Course details such as syllabus, duration, mode of delivery and trainers are described on our website and enrolment communications. The Academy may update the curriculum, tools and teaching methods to keep content current and relevant.
5. Fees and Payments
- All Fees are stated in Indian Rupees (INR). Applicable taxes, including GST, are charged as per law.
- Payments may be made through the payment methods made available by the Academy, including online payment gateways, UPI, bank transfer, cheque or cash (where accepted at a branch).
- Where instalments are offered, you agree to pay each instalment by its due date. Delay in paying instalments may lead to suspension of access to classes, Course Materials and Learning Groups until dues are cleared.
- Fees quoted at the time of enrolment will not increase for that batch. Fees for future batches may change without notice.
- The Academy uses third-party payment processors. We do not store your card, UPI or bank credentials, and we are not responsible for failures or delays on the part of banks or payment gateways. If money is debited but enrolment is not confirmed, please contact us with your transaction details within 7 days.
- Fees are charged for the Course and are not transferable to another person, unless the Academy agrees in writing.
6. Course Delivery, Batches and Schedule Changes
- Classes are held according to the schedule shared at enrolment. The Academy may reschedule classes, change trainers, switch between online and offline modes, or merge batches where reasonably necessary.
- Where a class is cancelled by the Academy, it will be rescheduled or a recording or alternative arrangement will be provided.
- Online classes require a stable internet connection and a suitable device. The Academy is not responsible for interruptions caused by your device, network or location.
- Course duration and timelines are estimates and may be adjusted due to holidays, trainer availability, public emergencies or similar reasons.
7. Access to Course Materials and Learning Groups
- After your Course ends, you will continue to have access to the Course Materials and the Learning Groups for one (1) year from the Course End Date.
- Access is provided for your personal learning use only. Access ends automatically after one year, and the Academy may remove you from the Learning Groups and disable access to Course Materials at that time.
- Access is subject to your compliance with these Terms. The Academy may suspend or withdraw access earlier in cases of misconduct (see Section 8), non-payment of Fees, or violation of intellectual property rights.
- Learning Groups are meant for academic discussion, doubts, announcements and peer learning. Support from trainers in Learning Groups is provided on a reasonable-effort basis and is not guaranteed on any particular timeline.
- The Academy may host Course Materials on third-party platforms and may change or move platforms during the access period, while keeping the content accessible to you.
8. Student Conduct
You agree that you will not:
- share your login details, class links, recordings or Course Materials with anyone who has not enrolled;
- record, copy, screenshot, download (unless permitted), upload, sell, or distribute any class, recording or Course Materials;
- harass, abuse, bully, discriminate against or threaten any trainer, staff member or fellow student, in class or in any Learning Group;
- post spam, advertisements, unrelated promotions, offensive, unlawful or obscene content in classes or Learning Groups;
- impersonate another person, or cheat or plagiarise in assignments, projects or assessments;
- damage Academy property, systems or networks, or attempt unauthorised access to any of them.
If you breach this section, the Academy may issue a warning, remove you from classes or Learning Groups, suspend or terminate access, and withhold certificates. In such cases, no refund will be given.
9. Intellectual Property
- All Course Materials, curricula, videos, notes, logos, trademarks, website content and branding are the property of Nishan Academy or its licensors and are protected under Indian copyright, trademark and other applicable laws.
- You receive a limited, personal, non-exclusive, non-transferable licence to use Course Materials for your own learning. You may not reproduce, resell, publish, teach from, or commercially exploit them.
- Projects and assignments created by you remain yours. You grant the Academy the right to display your work, with attribution, for educational and promotional purposes unless you inform us in writing that you do not agree.
10. Attendance, Assessments and Certificates
- Students are expected to attend classes regularly and complete assignments and projects on time.
- Certificates are issued only after the Student has met the Course requirements, such as minimum attendance, assignments, assessments and clearing all dues, as communicated for that Course.
- The Academy may withhold or cancel a certificate in cases of misconduct, plagiarism, false information or unpaid Fees.
11. No Guarantee of Results, Jobs or Income
The Academy provides training, guidance and, where offered, career support such as resume help, mock interviews and job or internship information. We do not guarantee any particular outcome, including placement, employment, internship, salary, business growth, income or exam results. Outcomes depend on your own effort, skills, attendance, market conditions and other factors outside our control. Any testimonials or success stories shown are examples and do not promise similar results.
12. Privacy and Personal Data
- We collect personal information such as your name, contact details, educational background, payment details and learning activity in order to enrol you, deliver Courses, issue certificates, process payments, provide support and communicate with you.
- We handle personal data in accordance with applicable Indian law, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023. We do not sell your personal data.
- We may share data with payment processors, learning platforms, communication tools and service providers only as needed to deliver our services, and where required by law.
- By enrolling, you consent to receive course-related updates and service messages by email, SMS, call and WhatsApp. You may opt out of promotional messages at any time by writing to us.
- WhatsApp group members can see each other’s phone numbers. By joining a Learning Group, you accept this.
- You may request access to, correction of, or deletion of your personal data by contacting us at the details in Section 20, subject to legal and record-keeping requirements.
13. Photographs, Audio and Video
Classes, events and workshops may be photographed or recorded. Unless you tell us in writing before the session, you consent to the Academy using such photographs and recordings, in which you may appear, for training, record-keeping and promotional purposes.
14. Third-Party Tools and Links
Courses may use or refer to third-party software, platforms, AI tools and websites. These are governed by their own terms and privacy policies. The Academy is not responsible for their availability, pricing, changes, performance or content. Some tools may require paid subscriptions, which are not included in the Course Fees unless stated.
15. Disclaimer and Limitation of Liability
- Our services are provided on an “as is” and “as available” basis. We make reasonable efforts to keep content accurate and up to date, but do not warrant that it will be error-free or suitable for every purpose.
- To the maximum extent permitted by law, the Academy, its directors, trainers and staff will not be liable for any indirect, incidental, special or consequential loss, including loss of income, opportunity or data.
- Our total liability for any claim relating to a Course will not exceed the Fees you actually paid for that Course.
- Nothing in these Terms limits any right you have under the Consumer Protection Act, 2019 or other law that cannot be excluded.
16. Suspension and Termination
The Academy may suspend or terminate your enrolment or access, with or without notice, if you breach these Terms, fail to pay Fees, provide false information, or act in a way that disrupts learning for others or harms the Academy’s reputation. Termination for such reasons does not entitle you to a refund.
17. Force Majeure
The Academy is not liable for delay or failure in delivering services caused by events beyond its reasonable control, including natural disasters, epidemics, government orders, strikes, power or internet failures, platform outages, or civil disturbance. In such cases, we will make reasonable efforts to reschedule or deliver the Course by alternative means.
18. Governing Law and Dispute Resolution
- These Terms are governed by the laws of India.
- We encourage you to first contact us, or our Grievance Officer (details in Section 20), to resolve any complaint. We will acknowledge complaints within 3 working days and try to resolve them within 15 working days.
- If a dispute is not resolved amicably, it may be referred to arbitration under the Arbitration and Conciliation Act, 1996, before a sole arbitrator appointed by the Academy, with the seat and venue at Kolkata, in English.
- Subject to the above, the courts at Kolkata, West Bengal have exclusive jurisdiction.
19. Changes to These Terms
We may update these Terms and the Returns & Refunds Policy from time to time. The updated version will be posted on our website with a revised “Last updated” date. Changes apply to enrolments made after the update. For existing students, changes that reduce your rights will not apply to a Course you have already paid for without your consent.
20. Contact Us and Grievance Officer
Nishan Academy
Registered Office: 125, Roy Mallick Colony, Kundubagan, Ghughudanga, Dum Dum, South Dumdum, Kolkata, West Bengal 700030, India
Email: support@nishanacademy.co.in
Phone / WhatsApp: 7003427494
Website: nishanacademy.co.in
Support hours: 11:00AM – 7:00PM
Grievance Officer
Name: Anik Nag
Email: support@nishanacademy.co.in
Address: 125, Roy Mallick Colony, Kundubagan, Ghughudanga, Dum Dum, South Dumdum, Kolkata, West Bengal 700030, India
