Privacy Policy — Nishan Academy
Last Updated: 1st August, 2026
Introduction
Nishan Academy (“we,” “us,” “our,” or “the Academy”) is committed to protecting the privacy of our students, parents, guardians, and website visitors. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website at [nishanacademy.co.in], enroll in our courses, or otherwise interact with us across our branches in DumDum, Behala, Sealdah, Raniganj, Asansol, and Siliguri.
By using our website or enrolling in any of our courses, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect the following types of information when you interact with us, including through website forms, admissions, and course enrollment:
- Personal Details: Name, phone number, email address, and residential/mailing address
- Payment Information: Details processed through our third-party payment gateway (Razorpay) when you pay for a course. We do not store your card, UPI, or bank details on our own servers
- Browsing & Cookie Data: Information collected automatically through Google Analytics, such as pages visited, time spent on our site, device/browser type, and general location, to help us understand and improve website performance
We do not knowingly collect personal data directly from children. For learners under 18 enrolling in our kids’ courses (age 4–15), all personal information is collected from and provided by a parent or legal guardian, who is responsible for the accuracy of that information.
2. How We Use Your Information
We use the information we collect to:
- Process course enrollments, admissions, and payments
- Communicate with you regarding courses, schedules, fees, and academy updates
- Respond to inquiries submitted through our website or contact forms
- Send relevant promotional or informational content via email or WhatsApp (only where you have consented to receive such communication)
- Improve our website, courses, and overall user experience through analytics
- Meet legal, regulatory, and administrative obligations
3. Data Sharing & Disclosure
Nishan Academy does not sell, rent, trade, or otherwise distribute your personal data to third parties for marketing or commercial purposes.
We only share necessary information with trusted third-party service providers strictly to operate our business and deliver our services, including:
- Razorpay — to securely process course payments
- Google Analytics — to understand website traffic and usage patterns
- Meta/Facebook Pixel — to measure and improve the relevance of our advertising
- WhatsApp Business — to communicate with you regarding admissions, course updates, and support
- Mailchimp — to send email newsletters and course-related communication, where you have opted in
These service providers are only given access to the information necessary to perform their specific function and are bound by their own privacy and data protection obligations. We may also disclose information where required by law, regulation, or a valid legal request from government or law enforcement authorities.
4. Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies (via Google Analytics and Facebook Pixel) to enhance your browsing experience, understand how visitors use our site, and improve our marketing effectiveness. You can control or disable cookies through your browser settings at any time; however, this may affect certain features of the website.
5. Children’s Privacy
Nishan Academy offers courses for children aged 4 to 15. We do not knowingly collect personal information directly from children. All enrollment, contact, and payment information for our kids’ courses is provided by and collected from a parent or legal guardian. If we become aware that a child has independently provided us with personal information without parental involvement, we will take reasonable steps to delete such information.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Payment information is handled entirely through Razorpay’s secure, PCI-DSS compliant infrastructure, and is never stored directly on Nishan Academy’s own systems. While we take data protection seriously, no method of electronic storage or transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, including maintaining student records, meeting legal and administrative requirements, and supporting ongoing communication with parents, guardians, and adult learners. You may request deletion of your data at any time, subject to any legal or record-keeping obligations we are required to meet.
8. Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal data, subject to legal or contractual obligations
- Withdraw consent for promotional communication (email/WhatsApp) at any time
- Raise a complaint regarding how your data is handled
To exercise any of these rights, please contact us using the details below.
9. Third-Party Links
Our website may contain links to third-party websites (such as social media platforms or payment gateways). We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational reasons. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.
11. Grievance Officer / Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or how your personal data is handled, please contact our Grievance Officer:
Grievance Officer: Anik Nag Email: support@nishanacademy.co.in Address: 125, Roy Mallick Colony, Kundubagan, Ghughudanga, Dum Dum, South Dumdum, Kolkata, West Bengal 700030, India
We will make every effort to address your concerns in a timely and appropriate manner.
This Privacy Policy is intended to comply with applicable Indian data protection laws, including the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023. This document is provided as a general template and should be reviewed by a legal professional before publishing, to ensure full compliance with current regulations applicable to Nishan Academy’s specific operations.
