Refund and Returns Policy

1. Overview

Nishan Academy offers educational services and digital learning content. Because Course Materials and live classes are delivered to you from the moment a Course begins and cannot be “returned”, our refund policy is based on whether your Course has started. Please read this policy before making a payment.

2. When You Are Eligible for a Refund

You are eligible for a refund only if the Course you paid for does not start within 180 days of the date of your payment.

• The 180 days are counted from the date your payment was successfully received by the Academy.
• A Course is treated as “started” on its Course Start Date, i.e. when the first class or session of your batch is held.
• If the Course has not started on or before the 180th day after payment, you may request a refund of the Fees you paid for that Course.
• You may choose to remain enrolled and join the Course when it starts instead of taking a refund.
• Where you paid in instalments, the refund applies to the amounts actually received by the Academy for that Course.

3. When Refunds Are Not Available

Once your Course has started within 180 days of payment, Fees are non-refundable. In particular, no refund will be given for:

• change of mind, personal, financial, family, health or work reasons after enrolment;
• missed classes, late joining, low attendance, or not completing the Course;
• inability to attend due to your own schedule, device, internet or location;
• dissatisfaction with the pace, style or content of the Course, where the Course has been delivered substantially as described;
• not obtaining a job, internship, promotion, income or any other outcome (see Terms, Section 11);
• suspension or termination of your access because of misconduct or breach of the Terms;
• fees for third-party tools, software, exams or certifications paid directly to others;
• any amount that was already due or unpaid at the time of your request.

4. If the Academy Cancels a Course

If the Academy cancels a Course or batch before it starts, and does not offer a replacement batch you accept, you will receive a full refund of the Fees paid for that Course. Where the Academy reschedules a start date, the 180-day period in Section 2 continues to run from your original payment date.

5. Batch Transfers

Where you are unable to join your allotted batch, the Academy may, at its sole discretion, transfer you to a later batch of the same Course, subject to seat availability. A transfer is a goodwill option, not a right, and does not extend the 180-day refund period.

6. How to Request a Refund

1. Write to us at support@nishanacademy.co.in or message us on [Insert WhatsApp number] after the 180-day period has passed without your Course starting.
2. Include your full name, the Course name, your registered phone number and email, the date and amount of payment, and your transaction ID or payment receipt.
3. Provide your bank account or UPI details if the refund cannot be sent back to the original payment method.
4. We will confirm receipt within 3 working days and tell you whether your request is approved.

7. Refund Processing

• Approved refunds are issued to the original mode of payment wherever possible, or by bank transfer to an account in your own name.
• Refunds are processed within 7 to 14 working days of approval. Your bank or payment provider may take additional time to show the amount in your account.
• Refunds are made in Indian Rupees. The Academy is not responsible for any exchange-rate difference or bank charges on your side.
• Cash payments are refunded by bank transfer or cheque, against a written acknowledgment.
• Once a refund is paid, your enrolment is cancelled and your access to Course Materials and Learning Groups ends.

8. Duplicate or Failed Payments

If you were charged more than once for the same Course, or your payment was debited but not confirmed, write to us within 7 days with proof of payment. Verified duplicate or failed transactions will be refunded in full within 7 to 14 working days, irrespective of the 180-day rule.

9. Chargebacks and Disputes

Please contact us first before raising a chargeback with your bank or card issuer. Chargebacks raised for payments that are not refundable under this policy may result in suspension of your access and certificates until the dispute is resolved, and the Academy may submit evidence of enrolment and service delivery to the bank.

10. Access After Course Completion

A refund is not available after a Course has started, including during the one-year post-course access period described in Section 7 of the Terms. That access is a continuing benefit of your completed Course and is not a separate product that can be refunded.

11. Contact for Refund Queries

Nishan Academy
Email: support@nishanacademy.co.in
Phone / WhatsApp: 7003427494
Office address: 125, Roy Mallick Colony, Kundubagan, Ghughudanga, Dum Dum, South Dumdum, Kolkata, West Bengal 700030, India

Grievance Officer: Anik Nag, support@nishanacademy.co.in